Privacy Policy

You can navigate through most of our site without giving us any information about yourself, but sometimes we do need information to provide services that you request. This privacy statement explains data collection and use in those situations. Please read the complete Tracks-Direct privacy statement. By using this site, you consent to the data practices described in this statement.

Collecting Information about You and Your Company

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is collected when you place an order, subscribe to the mailing list, or request additional information. Personal information collected is normally limited to your name, the name of your organisatoin, your address and contact details, but may include other information when needed to provide a service you request.

Use of your Personal and Company Information

We use your personal information for these primary purposes: to provide you with a complete service; to ensure your orders and requests for more information are acted on promptly and effectively in the manner you choose; to ensure you don’t need to repeat your specific needs and selection criteria to the person who contacts you; to help us create and deliver content most relevant to you.

Tracks-Direct will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary: to conform to the edicts of the law or comply with legal process served on Tracks-Direct or its web site; to protect and defend the rights or property of Tracks-Direct and its web site.

Access to your Personal and Company Information

If you provide personal or company information on our web site, you may obtain access and provide updates to that data by contacting us by email or post at the addresses listed at the bottom of this statement.

Security of your Personal and Company Information

Tracks-Direct strictly protects the security of your personal and company information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorised access or disclosure, alteration, or destruction. Your personal and company information is never shared outside the company without your permission, except under conditions explained above. Inside the company, data is stored in password-controlled servers with limited access.

Use of Cookies

To ensure we are publishing content you need and want, Tracks-Direct uses cookies to distinguish between visitors. When you visit the site, a cookie is placed on your machine (if you accept cookies) or is read if you’ve visited the site previously. We do not track individuals' use of the site.

See the List of cookies we may collect section below for more information.

Links to Other Web Sites

In some areas, Tracks-Direct includes links to other web sites. Note that we do not review the privacy practices of those sites, or guarantee the privacy of information you enter outside of

Contact Information

Tracks-Direct welcomes your comments regarding this privacy statement. If you believe that we have not adhered to this statement, please contact us by email or post, and we will use all reasonable efforts to promptly identify and remedy the problem.

Unit 6, High Wycombe Business Park
Genoa Way
High Wycombe
HP11 1NY

List of cookies we may collect

The table below lists the cookies we may collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.
_ga Google Analytics tracking cookie: used to distinguish users.
__utma Google Analytics tracking cookie: used to distinguish users and sessions.
__utmb Google Analytics tracking cookie: used to determine new sessions/visits.
__utmc Google Analytics tracking cookie: used to determine new sessions/visits.
__utmz Google Analytics tracking cookie: stores the traffic source or campaign that explains how you reached the site.
__utmv Google Analytics tracking cookie: used to store visitor-level custom variable data.

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